Ch. 13 & 14 vocabulary

tact--The ability to say and do things in a way that will not offend other people.
empathize--To see someone else's point of view and to imagine oneself in his or her situation.
etiquette --Good manners: the rules of polite behavior in dealing with other people.
conflict resolution --A problem-solving strategy for settling disputes.
diversity--Variety.
stereotype--An oversimplified and distorted belief anout a person or group without attention to individual differences.
self-directed--Responsible for choosing one's own methods for reaching a goal.
cross-functional team--A group of people from two or more deparments or areas of expertise who work together toward a common business goal.
functional team-- A group of people from one company department or area of expertise who work together toward a common business goal.
team planning--A process that involves setting goals, assigning roles, and communicating regularly.
facilitator--A leader who helps a team work more smoothly by coordinating its tasks.
total quality management (TQM)--A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement also called "Commitment to quality".
leadership style--How a person behaves when he or she is in charge of other people.
parliamentary procedure--Strict rules of order for conducting a meeting.